Writing interface language is like writing dialog for a play. You want to make it clear who is speaking at all times.
Erika Hall explains why not to use My in UI’s, in Super Unsuck It! Bye-Bye, My.
The Web does not just connect machines, it connects people. Tim Berners-Lee, inventor of the World Wide Web, in his Speech Before the Knight Foundation
Specialists tend to use their familiar tool in contexts where it doesn’t make sense. We can't fault them for that, if you've never seen a screwdriver, you'll naturally reach for a hammer first. An inspiring post on Expert Generalists on MartingFowler.com (via
Organizing your email is like alphabetizing your recycling Merlin Mann, Inbox zero inventor, sharing wisdom in his Wisdom project on Github
We’re a field premised on automating other people’s jobs away. “Productivity gains,” say the economists. You get what that means, right? Fewer people doing the same stuff. Talked to a travel agent lately? Or a floor broker? Or a record store clerk? Or a darkroom tech? Thomas Ptacek,